Workplace conflict is inevitable—but how you manage it makes all the difference. This QCTO-accredited Conflict Management Skills Programme (NQF Level 5, 8 credits) is a powerful 2–5 day short course designed to equip team leaders, HR professionals, and managers with essential tools to navigate conflict constructively. Through dynamic, real-world scenarios and guided learning, you’ll build practical skills in communication, emotional intelligence, negotiation, and mediation—ensuring you can turn tension into teamwork and protect workplace productivity. Delivered online, in-person, or blended, this course is ideal for anyone working in team environments or stepping into leadership roles.
This accredited short course equips participants with the knowledge and skills to identify, manage, and resolve conflict in the workplace in a constructive and professional manner. Learners will explore the causes of conflict, develop communication strategies, and implement conflict resolution techniques to foster a healthy and productive work environment. This is a high-impact course ideal for anyone working in team environments or leadership positions. Learning Outcomes “I have learned a lot at PLSA during this short time. The environment is very professional. The admin staff provide a very good professional service that everyone would like to receive. The facilitator is doing a very good job. I feel more than welcome. The study material is so educational.” “I greet the company at large. I would like to thank PLSA for giving me this good and nice opportunity. PLSA makes me happy ever since I met the company, they have never done me wrong and I hope the company will grow me to my highest level. Thank You!” “I would like you to know that I appreciate the treatment that we get here at providing skills Learning Academy. When our program finished you did not throw us away so that we find ourselves, but instead, you valued us. Thank you so much for that and keep doing the right things even to others.” “Before this learnership, I had zero direction. I was sitting at home wondering what’s next. Providing Skills showed me I can actually do something with my life. I know how to communicate in a workplace now — I have been able to help my family financially and have grown so much. I’m proud of how far I’ve come.” ~ Zinhle Mothoa “Coming from a background with no formal experience, I didn’t think I’d ever get a chance like this. The learnership showed me how to manage teams, communicate properly, and solve problems. Now I feel ready to work anywhere with confidence.” ~ Junior Madinani “This academy gave me my first real opportunity. I didn’t know anything about leadership or professionalism — now I help run meetings and make reports. The facilitators made learning fun and treated us with respect. I feel like a whole leader in the making!” Natasha Sithole “Before I joined the Generic Management Learnership, I was honestly just stuck. No job, no direction. But now I understand how to run meetings, speak professionally, and manage people. It opened my eyes and helped me believe in myself again”. ~ Lindiwe Mahlangu “This was more than just a course — it was a full experience. From the start to the very end you felt valued and important. The facilitators showed their support and ensured you were not left behind if you didn’t understand something fully. The opportunity also to be part of the real working world in Workplace Experience was a very good way to apply what I had learned in class practically.” ~ Bongani Sikonde “The Generic Management Learnership helped me understand the importance of planning and accountability. I used to just go with the flow — now I set goals and stick to them. It’s like my whole attitude shifted.” ~ Bongani Mavundla “I used to think management was only for people in suits. This learnership made me realise leadership starts with small habits — time management, responsibility, teamwork. I’ve gained skills I’ll use for life.” ~ Thabiso Mashego “I’ve always wanted to be someone people look up to, and now I feel like I’m on the right path. I learnt how to manage conflict, run meetings, and think like a leader. Thanks to Providing Skills, I now have something solid on my CV and in my future.” ~ Happy Thusi “The support we got from the academy was next level. They didn’t just teach us – they motivated us. I used to be late all the time, but this course taught me how to manage my time and become more professional.” ~ Karabo Kekana
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