Book an Accredited Qualification

NQF 4 Generic Management

This accredited qualification consists of various unit standards that are intended for junior managers of small, medium and large business units within an organization, or those that are apprising to these positions.

Junior management includes team leaders, supervisors, foremen and departmental heads.

The focus:

The focus of this qualification has been designed to provide delegates with a range of various skills, knowledge, attitudes and values to be as effective and competent within their daily duties as possible.

This qualification consists of Unit Standards that fall into Planning, Organizing, Leading, Controlling and lastly Ethics.

The qualification also consists of Core, Fundamental and Elective Unit Standards.

This qualification will provide delegates with a well-rounded understanding on how to maximize their potential within any organization.

UN 242812 CORE

INDUCTION OF A MEMBER WITHIN A TEAM

Preparing to receive a member into a team.
Introducing the new member of the team.
Explaining how the performance of a team is monitored.
Creating awareness of career opportunities in an organization.

UN 242811 CORE

PRIORITIZE TIME AND WORK FOR SELF AND TEAM

Creating a comprehensive task list.
Prioritize personal and team tasks.
Using and maintaining a diary.
Implementing and maintaining personal and team task list.

UN 119467 FUNDEMENTAL

USE LANGUAGE AND COMMUNICATION IN OCCUPATIONAL LEARNING PROGRAMS

Access to and the use of available learning resources.
Use learning strategies.
Managing occupational learning materials.
Conducting basic research along with analysis and presentation of findings.
Functioning within a team.
Reflecting on how characteristics of the workplace and occupational context affect learning.

UN 242820 ELECTIVE

MAINTAINING RECORDS FOR A TEAM

Explanation as to why an organization records and stores information.
Identification and description of the type of records used to manage the team.
Recording and reporting on team performance against team output.

UN 7468 FUNDAMENTAL

USING MATHEMATICS TO INVESTIGATE AND MONITOR THE FINANCIAL ASPECTS OF PERSONAL, BUSINESS, NATIONAL AND INTERNATIONAL ISSUES

Using mathematics to plan and control financial instruments.
Using simple and compound interest to make sense of and define a variety of situations.
Investigating various aspects of different costs and revenue.
Using mathematics to debate aspects of the national and global economy.

UN 9015 FUNDAMENTAL

APPLY KNOWLEDGE OF STATISTICS AND PROBABILITY TO CRITICALLY INTERROGATE AND EFFECTIVELY COMMUNICATE FINDINGS ON LIFE-RELATED PROBLEMS

Critique and use techniques for collecting, organizing and representing data.
Using theoretical and experimental probability to develop models.
Critically interrogating and the use of probability and statistical models.

UN 242822 CORE

EMPLOYING A SYSTEMATIC APPROACH TO ACHIEVING OBJECTIVES

Identify and develop objectives.
Formulate a plan to meet the objectives developed.
Implement the plan.
Monitor the plan and its relevant activities.

UN 242810 CORE

MANAGING EXPENDITURE AGAINST A BUDGET

Explaining the concept of budgeting pertinent to an area of responsibility.
Determining the elements of a budget in an area of responsibility.
Monitoring and controlling actual expenses against budget.

UN 242813 ELECTIVE

EXPLAINING THE CONTRIBUTION MADE BY YOUR OWN AREA OF RESPONSIBILITY TO THE OVERALL ORGANIZATIONAL STRATEGY.

Demonstrating an understanding of the overall strategy of an organization.
Demonstrating an understanding of how the activities of own are of responsibility align with the overall strategy of the organization.
Communicating to the members of the team how its area of responsibility aligns to the overall strategy.

UN 119462 FUNDEMENTAL

ENGAGING IN SUSTAINED ORAL/SIGNED COMMUNICATION AND EVALUATING SPOKEN/SIGNED TEXTS

Responding critically yet sensitively as a listener/audience.
Analyzing own responses to spoken/signed texts and adjust as required.
Using strategies to be an effective speaker/signer in sustained oral/signed interactions.
Evaluating spoken/signed discourse.

UN 119465 FUNDEMENTAL

WRITING/PRESENTING /SIGNING TEXTS FOR A RANGE OF COMMUNICATIVE CONTEXTS

Writing /signing for a specified audience and purpose.
Using language structures and features to produce coherent and cohesive texts for a wide range of contexts.
Drafting own writing/signing and editing to improve clarity and correctness.

UN 119472 FUNDEMENTAL

ACCOMMODATING THE AUDIENCE AND CONTEXT NEEDS IN ORAL/SIGNED COMMUNICATION

Interacting successfully in oral/signed communication.
Using strategies that capture and retain the interest of an audience.
Identifying and responding to manipulative use of language.

UN 242819 CORE

MOTIVATING AND BUILDING A TEAM.

Explaining the importance of motivating a team.
Demonstrating an understanding of self and team members in a workplace.
Applying theories of motivation and group dynamics.
Implementing a plan of action to strengthen a team.
Providing feedback and recognising achievements.

UN 242818 ELECTIVE

DESCRIBING THE RELATIONSHIP OF JUNIOR MANAGEMENT TO OTHER ROLES.

Explaining the relationship between the type, ownership, size of an organization and its management structure.
Explaining the relationship between various management roles.

UN 242824 CORE

APPLYING LEADERSHIP CONCEPTS IN A WORK CONTEXT… VISION

Explaining the concept of leadership.
Differentiating between the concepts of leadership and management.
Applying leadership techniques to individuals and teams within the work context.
Evaluating the impact of leadership techniques applied.

UN 242816 CORE

CONDUCTING A STRUCTURED MEETING…MINUTE TAKING

Preparing for a meeting.
Conducting a meeting.
Demonstrating techniques to deal with differing views during a meeting.
Distribute records for a meeting.

UN 119469 FUNDAMENTAL

READING /VIEWING / ANALYZING AND RESPONDING TO A VARIETY OF TEXTS

Critically analyzing texts that are produced for a range of purposes, audiences and contexts.
Identifying and explaining the values, attitudes and assumptions in texts.
Evaluating the effects of content, language and style on readers/ viewers are explored.

UN 119457 FUNDAMENTAL

INTERPRET AND USES INFORMATION FROM TEXTS

Using a range of reading and or viewing strategies to understand the literal meaning of specific texts.
Using strategies for the purpose of extracting implicit messages in text.
Responding to selected texts in a manner appropriate to the context.
Exploring and explaining how the language structures and features may influence a reader/ viewer.

UN 242829 CORE

LEVEL OF SERVICE TO CUSTOMERS… CUSTOMER SERVICE

Identifying internal and external customers, where applicable.
Explaining standards of customer service expected by the organization.
Measuring customer satisfaction on an on-going basis.
Recommending corrective action where necessary.

UN 242821 CORE

IDENTIFY THE RESPONSIBILITIES OF A TEAM LEADER IN ENSURING THAT ORGANISATIONAL STANDARDS ARE MET

Explaining the role of a team leader within an organization.
Explaining the purpose of a team.
Contracting with the team members to obtain commitment to achieve organizational standards.
Implementing, monitoring and evaluating performance against team objectives and organizational standards.

UN 242814 ELECTIVE

STAFF SUPPORT

Identifying and explaining the core business of an organization.
Explaining the types of work done within the various core activities of an organization.
Explaining the role of a selected work unit within an organization is explained, in relation to the core business.
Identifying and explaining the difference between the line and support functions within a selected organization.

UN 12153 FUNDAMENTAL

USING THE WRITING PROCESS TO COMPOSE TEXTS REQUIRED IN THE BUSINESS ENVIRONMENT

Using textual features and conventions specific to business texts for effective writing.
Identifying and collecting information needed to write a text specific to a particular function.
Composing a text using plain language for a specific function.
Organizing and structuring a text appropriately for a business function.
Presenting a written text for a particular function in a business environment.

UN 119459 FUNDEMENTAL

WRITING/PRESENTING /SIGNING FOR A WIDE RANGE OF CONTEXTS

Writing / signing effectively and creatively on a range of topics.
Choosing language structures and features to suit communicative purposes.
Editing writing/ signing for fluency and unity.

UN 9016 FUNDAMENTAL

REPRESENT, ANALYZE & CALCULATE SHAPE & MOTION IN 2- AND 3-DIMENSIONAL SPACES IN DIFFERENT CONTEXTS

Measuring, estimating and calculating physical quantities in practical situations relevant to the adult.
Exploring, analyzing and critiquing, describing and representing, interpreting and justifying geometrical relationships.

UN 242815 CORE

APPLY THE ORGANIZATION CODE OF CONDUCT WITHIN THE WORK ENVIRONMENT – POLICIES AND PROCEDURES

Explaining the concept of ethics in relation to the ‘moral compass’.
Describing the role of code of conduct in a work environment according to ethical principles.
Upholding the code of conduct within the work team.

UN 242817 CORE

PROBLEM-SOLVING, DECISION MAKING AND IMPLEMENTING SOLUTIONS

Defining the problem.
Investigating the problem.
Generating problem solutions.
Implementing solutions.
Evaluating the effectiveness of the solution.

Start Learning Today – Visit Our Portal to Enrol Now!

Learning Portal

Testimonials

Hear from our students.

“I have learned a lot at PLSA during this short time. The environment is very professional. The admin staff provide a very good professional service that everyone would like to receive. The facilitator is doing a very good job. I feel more than welcome. The study material is so educational.”

“I greet the company at large. I would like to thank PLSA for giving me this good and nice opportunity. PLSA makes me happy ever since I met the company, they have never done me wrong and I hope the company will grow me to my highest level. Thank You!”

“I would like you to know that I appreciate the treatment that we get here at providing skills Learning Academy. When our program finished you did not throw us away so that we find ourselves, but instead, you valued us. Thank you so much for that and keep doing the right things even to others.”

“Before this learnership, I had zero direction. I was sitting at home wondering what’s next. Providing Skills showed me I can actually do something with my life. I know how to communicate in a workplace now — I have been able to help my family financially and have grown so much. I’m proud of how far I’ve come.” ~ Zinhle Mothoa

“Coming from a background with no formal experience, I didn’t think I’d ever get a chance like this. The learnership showed me how to manage teams, communicate properly, and solve problems. Now I feel ready to work anywhere with confidence.” ~ Junior Madinani

“This academy gave me my first real opportunity. I didn’t know anything about leadership or professionalism — now I help run meetings and make reports. The facilitators made learning fun and treated us with respect. I feel like a whole leader in the making!” Natasha Sithole

“Before I joined the Generic Management Learnership, I was honestly just stuck. No job, no direction. But now I understand how to run meetings, speak professionally, and manage people. It opened my eyes and helped me believe in myself again”. ~ Lindiwe Mahlangu

“This was more than just a course — it was a full experience. From the start to the very end you felt valued and important. The facilitators showed their support and ensured you were not left behind if you didn’t understand something fully. The opportunity also to be part of the real working world in Workplace Experience was a very good way to apply what I had learned in class practically.” ~ Bongani Sikonde

“The Generic Management Learnership helped me understand the importance of planning and accountability. I used to just go with the flow — now I set goals and stick to them. It’s like my whole attitude shifted.” ~ Bongani Mavundla

“I used to think management was only for people in suits. This learnership made me realise leadership starts with small habits — time management, responsibility, teamwork. I’ve gained skills I’ll use for life.” ~ Thabiso Mashego

“I’ve always wanted to be someone people look up to, and now I feel like I’m on the right path. I learnt how to manage conflict, run meetings, and think like a leader. Thanks to Providing Skills, I now have something solid on my CV and in my future.” ~ Happy Thusi

“The support we got from the academy was next level. They didn’t just teach us – they motivated us. I used to be late all the time, but this course taught me how to manage my time and become more professional.” ~ Karabo Kekana