Equip yourself with essential digital skills through this QCTO-accredited ICT Skills Programme (NQF Level 3, 20 credits)—your gateway into the world of Information and Communication Technology. Over 4 to 6 weeks, you’ll build a strong foundation in computer literacy, basic IT concepts, and digital communication—key skills needed in virtually every modern workplace.
Whether you’re a school leaver, job seeker, or simply looking to upgrade your tech abilities, this flexible course—available online, in-class, or blended—prepares you for further ICT learning or entry-level digital roles with confidence and competence.
The Intermediate End User Computing Skills Programme is designed to build on basic digital literacy skills and empower learners with more advanced knowledge in commonly used office software and digital tools. This practical course prepares individuals to work efficiently in computerised environments across various industries and job roles.
Whether you’re looking to upskill for the workplace or enhance your digital confidence, this programme ensures learners are job-ready and tech-savvy.
Enhance proficiency in Microsoft Office applications
Improve digital communication and document processing skills
Introduce learners to intermediate data analysis and presentation techniques
Equip learners with the skills to work productively in digital and office-based environments
Upon completion, learners will be able to:
Format and edit professional documents in Microsoft Word
Use Microsoft Excel for data entry, formulas, charts, and formatting
Design and deliver polished presentations using Microsoft PowerPoint
Use Microsoft Outlook for professional email, calendar management, and task tracking
Understand basic file security, cloud storage, and responsible digital practices
Operate confidently in digital workplace settings
This programme is ideal for:
Individuals who have completed Basic End User Computing
Jobseekers aiming for administrative, data capture, or support roles
Employees needing to enhance their productivity and IT proficiency
Adults reskilling for office-based work or remote positions
School leavers and early-career professionals
Equips learners for real-world job requirements
Bridges the gap between basic digital skills and professional use
Enhances employability in administrative, clerical, and customer support roles
Boosts confidence in using digital tools across different platforms
This is an accredited QCTO-aligned skills programme. Upon successful completion, learners will receive a Statement of Results and Certificate of Completion.
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“I have learned a lot at PLSA during this short time. The environment is very professional. The admin staff provide a very good professional service that everyone would like to receive. The facilitator is doing a very good job. I feel more than welcome. The study material is so educational.”
“I greet the company at large. I would like to thank PLSA for giving me this good and nice opportunity. PLSA makes me happy ever since I met the company, they have never done me wrong and I hope the company will grow me to my highest level. Thank You!”
“I would like you to know that I appreciate the treatment that we get here at providing skills Learning Academy. When our program finished you did not throw us away so that we find ourselves, but instead, you valued us. Thank you so much for that and keep doing the right things even to others.”
“Before this learnership, I had zero direction. I was sitting at home wondering what’s next. Providing Skills showed me I can actually do something with my life. I know how to communicate in a workplace now — I have been able to help my family financially and have grown so much. I’m proud of how far I’ve come.” ~ Zinhle Mothoa
“Coming from a background with no formal experience, I didn’t think I’d ever get a chance like this. The learnership showed me how to manage teams, communicate properly, and solve problems. Now I feel ready to work anywhere with confidence.” ~ Junior Madinani
“This academy gave me my first real opportunity. I didn’t know anything about leadership or professionalism — now I help run meetings and make reports. The facilitators made learning fun and treated us with respect. I feel like a whole leader in the making!” Natasha Sithole
“Before I joined the Generic Management Learnership, I was honestly just stuck. No job, no direction. But now I understand how to run meetings, speak professionally, and manage people. It opened my eyes and helped me believe in myself again”. ~ Lindiwe Mahlangu
“This was more than just a course — it was a full experience. From the start to the very end you felt valued and important. The facilitators showed their support and ensured you were not left behind if you didn’t understand something fully. The opportunity also to be part of the real working world in Workplace Experience was a very good way to apply what I had learned in class practically.” ~ Bongani Sikonde
“The Generic Management Learnership helped me understand the importance of planning and accountability. I used to just go with the flow — now I set goals and stick to them. It’s like my whole attitude shifted.” ~ Bongani Mavundla
“I used to think management was only for people in suits. This learnership made me realise leadership starts with small habits — time management, responsibility, teamwork. I’ve gained skills I’ll use for life.” ~ Thabiso Mashego
“I’ve always wanted to be someone people look up to, and now I feel like I’m on the right path. I learnt how to manage conflict, run meetings, and think like a leader. Thanks to Providing Skills, I now have something solid on my CV and in my future.” ~ Happy Thusi
“The support we got from the academy was next level. They didn’t just teach us – they motivated us. I used to be late all the time, but this course taught me how to manage my time and become more professional.” ~ Karabo Kekana
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