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Basic End User Computing

This QCTO-accredited Skills Programme (NQF Level 3, 30 credits) is designed to help you build the essential skills needed to succeed in today’s workplace. Whether you’re entering the job market for the first time or looking to enhance your employability, this 4 to 6 week programme—delivered via classroom-based, online, or blended learning—equips you with foundational knowledge in communication, problem-solving, teamwork, and professional conduct. It’s the ideal first step for school leavers, youth development programmes, or anyone ready to take control of their future and grow their career potential.

The Basic End User Computing Skills Programme provides foundational knowledge and practical skills in essential computer applications, enabling learners to use digital tools confidently in the workplace or learning environment. This programme is designed to equip individuals with the computer literacy required for most entry-level administrative, clerical, and support roles in any sector.

  • To introduce learners to basic computer concepts and hardware
  • To build confidence in using Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
  • To teach proper file management, internet usage, and online communication
  • To prepare learners for further ICT training and entry-level job roles

Upon completion, learners will be able to:

  • Operate a personal computer and perform basic tasks
  • Create and format documents in Microsoft Word
  • Develop simple spreadsheets using Microsoft Excel
  • Create presentations using Microsoft PowerPoint
  • Manage emails and calendars in Microsoft Outlook
  • Navigate the internet safely and efficiently
  • Understand basic cyber safety and file security practices

This programme is ideal for:

  • Unemployed youth seeking digital skills for the workplace
  • Individuals with no or limited prior computer experience
  • Entry-level workers looking to improve office productivity
  • Students or job seekers requiring digital upskilling
  • Adults returning to the workforce needing ICT refreshers
  • Enhances employability across various industries
  • Builds a solid foundation for further ICT qualifications
  • Increases productivity and digital independence
  • Provides practical, hands-on training with real-world relevance

This is an accredited QCTO-aligned skills programme. Upon successful completion, learners will receive a Statement of Results and Certificate of Completion.

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