(Candidates without a matric will have to complete these Unit Standards)
The purpose of this qualification may be stated as: To develop learners with the requisite competencies against the skills profile for the systems support career path (The overarching aim being to develop a broader base of skilled ICT professionals to underpin economic growth) A qualifying learner at this level will be a well-rounded IT professional building on foundational technical skills acquired at NQF level 4, via the National Certificate in IT Technical Support or equivalent. This qualification is expanding the specialisation(s) started at NQF level 4 into the core field of networking and support, with further specialisation(s) into IT Support fields or in any other related vertical or enabled markets. WRITING BUSINESS REPORTS IN RETAIL/WHOLESALE PRACTICES People credited with this unit standard are able to: People credited with this unit standard are able to: WORK AS A PROJECT TEAM MEMBER EXPLAIN THE PRINCIPLES OF BUSINESS AND THE ROLE OF INFORMATION TECHNOLOGY People credited with this unit standard are able to: People credited with this unit standard are able to: CONDUCT A TECHNICAL PRACTITIONER’S MEETING DEMONSTRATE AN AWARENESS OF ETHICS AND PROFESSIONALISM FOR THE COMPUTER INDUSTRY IN SOUTH AFRICA People credited with this unit standard are able to: People credited with this unit standard are able to: DEMONSTRATE AN UNDERSTANDING OF ESTIMATING A UNIT OF WORK AND THE IMPLICATIONS OF LATE DELIVERY USE COMPUTER TECHNOLOGY TO RESEARCH A COMPUTER TOPIC People credited with this unit standard are able to: People credited with this unit standard are able to: APPLY THE PRINCIPLES OF RESOLVING PROBLEMS FOR SINGLE-USER AND MULTI-USER COMPUTER OPERATING SYSTEMS DEMONSTRATE AN UNDERSTANDING OF ISSUES AFFECTING THE MANAGEMENT OF A LOCAL AREA COMPUTER NETWORK (LAN) People credited with this unit standard are able to: INSTALL AND CONFIGURE A MULTI-USER NETWORKED OPERATING SYSTEM People credited with this unit standard are able to: DEMONSTRATE APPROPRIATE CUSTOMER CARE IN THE CONTEXT OF IT SUPPORT, ACCORDING TO A SERVICE LEVEL AGREEMENT People credited with this unit standard are able to: MONITOR AND MAINTAIN A MULTI-USER NETWORKED OPERATING SYSTEM People credited with this unit standard are able to: ADMINISTER A LOCAL AREA COMPUTER NETWORK People credited with this unit standard are able to: DESCRIBE ENTERPRISE SYSTEMS MANAGEMENT AND ITS ROLE IN IT SYSTEMS SUPPORT People credited with this unit standard are able to: DEMONSTRATE AN UNDERSTANDING OF THE CONCEPTS OF MULTI-USER COMPUTER OPERATING SYSTEMS People credited with this unit standard are able to: DEMONSTRATE AN UNDERSTANDING OF LOCAL AREA COMPUTER NETWORKS, BY INSTALLING A NETWORKED WORKSTATION People credited with this unit standard are able to: DEMONSTRATE AN UNDERSTANDING OF WIDE AREA COMPUTER NETWORKS (WAN’S), COMPARING THEM WITH LOCAL AREA NETWORKS (LAN’S) People credited with this unit standard are able to: TEST NETWORKED IT SYSTEMS AGAINST GIVEN SPECIFICATIONS People credited with this unit standard are able to: INSTALL AND COMMISSION A LOCAL AREA COMPUTER NETWORK People credited with this unit standard are able to: DEMONSTRATE AN UNDERSTANDING OF DIFFERENT COMPUTER NETWORK ARCHITECTURES AND STANDARDS People credited with this unit standard are able to: DESIGN A LOCAL AREA COMPUTER NETWORK FOR A DEPARTMENTAL OFFICE ENVIRONMENT People credited with this unit standard are able to: CREATE DATABASE ACCESS FOR A COMPUTER APPLICATION USING STRUCTURED QUERY LANGUAGE DEMONSTRATE AN UNDERSTANDING OF COMPUTER DATABASE MANAGEMENT SYSTEMS ADMINISTER SECURITY SYSTEMS FOR A MULTI-USER COMPUTER SYSTEM “I have learned a lot at PLSA during this short time. The environment is very professional. The admin staff provide a very good professional service that everyone would like to receive. The facilitator is doing a very good job. I feel more than welcome. The study material is so educational.” “I greet the company at large. I would like to thank PLSA for giving me this good and nice opportunity. PLSA makes me happy ever since I met the company, they have never done me wrong and I hope the company will grow me to my highest level. Thank You!” “I would like you to know that I appreciate the treatment that we get here at providing skills Learning Academy. When our program finished you did not throw us away so that we find ourselves, but instead, you valued us. Thank you so much for that and keep doing the right things even to others.” “Before this learnership, I had zero direction. I was sitting at home wondering what’s next. Providing Skills showed me I can actually do something with my life. I know how to communicate in a workplace now — I have been able to help my family financially and have grown so much. I’m proud of how far I’ve come.” ~ Zinhle Mothoa “Coming from a background with no formal experience, I didn’t think I’d ever get a chance like this. The learnership showed me how to manage teams, communicate properly, and solve problems. Now I feel ready to work anywhere with confidence.” ~ Junior Madinani “This academy gave me my first real opportunity. I didn’t know anything about leadership or professionalism — now I help run meetings and make reports. The facilitators made learning fun and treated us with respect. I feel like a whole leader in the making!” Natasha Sithole “Before I joined the Generic Management Learnership, I was honestly just stuck. No job, no direction. But now I understand how to run meetings, speak professionally, and manage people. It opened my eyes and helped me believe in myself again”. ~ Lindiwe Mahlangu “This was more than just a course — it was a full experience. From the start to the very end you felt valued and important. The facilitators showed their support and ensured you were not left behind if you didn’t understand something fully. The opportunity also to be part of the real working world in Workplace Experience was a very good way to apply what I had learned in class practically.” ~ Bongani Sikonde “The Generic Management Learnership helped me understand the importance of planning and accountability. I used to just go with the flow — now I set goals and stick to them. It’s like my whole attitude shifted.” ~ Bongani Mavundla “I used to think management was only for people in suits. This learnership made me realise leadership starts with small habits — time management, responsibility, teamwork. I’ve gained skills I’ll use for life.” ~ Thabiso Mashego “I’ve always wanted to be someone people look up to, and now I feel like I’m on the right path. I learnt how to manage conflict, run meetings, and think like a leader. Thanks to Providing Skills, I now have something solid on my CV and in my future.” ~ Happy Thusi “The support we got from the academy was next level. They didn’t just teach us – they motivated us. I used to be late all the time, but this course taught me how to manage my time and become more professional.” ~ Karabo Kekana
Book a Qualification
NQF5 System Support
Who qualifies:
This qualification is designed to:
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The performance of all elements is to a standard that allows for further learning in this area.
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The performance of all elements is to a standard that allows for further learning in this area.
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The performance of all elements is to a standard that allows for further learning in this area.
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The performance of all elements is to a standard that allows for further learning in this area.
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The performance of all elements is to a standard that allows for further learning in this area.
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The performance of all elements is to a standard that allows for further learning in this area.
US 114053
The performance of all elements is to a standard that allows for further learning in this area.
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